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Acceptable Use Policy (AUP)

Effective date: 2 November 2026

2.1 Purpose

This policy ensures the proper and lawful use of the Services and forms part of the Terms.

2.2 Prohibited conduct

You must not:

  • upload unlawful, infringing or unauthorised data, or data you do not have consent to process;
  • reverse engineer, copy, scrape, or attempt to extract the AI models or underlying technology;
  • use Output to mislead clients, regulators or any other person;
  • create, issue, upload or use false, deceptive, fraudulent or materially misleading quotes, invoices, bills, credit notes, purchase orders, customer or supplier records, inventory records or other Business Records;
  • charge or show GST on a Quote or Invoice, or describe a document as a tax invoice, when the issuing business is not registered for GST, or misstate an ABN, GST registration or other business details on a Business Record;
  • add or upload personal information about Your Customers, Your Suppliers or other people without a lawful basis, or use their details for purposes they would not reasonably expect;
  • use the Services to send Quotes, Invoices or other messages that are unsolicited commercial electronic messages in breach of the Spam Act 2003 (Cth), that impersonate another person or business, or that redirect payments fraudulently;
  • invite a Team Member or Invited Adviser, grant access, or share Customer Data without appropriate authority, use another person's account or seat without permission, or, as an Invited Adviser, access or use a business's data beyond the access the business has granted;
  • manipulate inventory, dashboard, Tax Position, Revenue Pipeline, Business Health Score or other financial information for a fraudulent or misleading purpose;
  • interfere with, disrupt or attempt to manipulate the AI Memory feature, bank feed systems, or any financial data interfaces, including Fiskil;
  • circumvent or test security, gain unauthorised access, or disrupt or degrade the Services;
  • introduce malicious code or unlawful material; or
  • use the Services to provide unlicensed professional services or in breach of professional or legal obligations.

2.3 Enforcement

Breaches may result in suspension or termination under section 1.17. You remain liable for misuse, including after termination.