Effective date: 2 November 2026
4.1 Purpose
Ezyiah uses AI to assist professional and business users with transaction reconciliation, BAS preparation (including labels G1, 1A and 1B), profit and loss reporting, bank feed categorisation, the AI Memory learning feature, depreciation calculations, dashboard analysis and AI Insights. AI may also assist with patterns, summaries or indicators derived from business and financial data made available in the Services. For Business Owners and their Invited Advisers, AI may also assist with reading receipts, bills and invoices and matching them to transactions, with Quotes and Invoices where a feature uses AI for that purpose, and with generating AI Insights and Performance Metrics for the Business Dashboard.
4.2 Nature of Output
Output is assistive only and is not advice. Output is probabilistic, may include errors or omissions, and depends on the quality, completeness, timing and categorisation of the data provided. Output may reflect live bank feed data, AI Memory adjustments, depreciation logic, Business Records, inventory data and dashboard calculations. AI Insights and the Business Health Score may summarise or infer patterns from available data but do not constitute tax, legal, financial, credit, audit, solvency or investment advice. We design the Services for accuracy and reliability but do not guarantee that Output is accurate or complete in all circumstances. AI Insights and Performance Metrics are generated from the data available in your account or workspace, may be incomplete, delayed or inaccurate, and are general information only. AI-assisted matching of receipts, bills and invoices to transactions may be incorrect and must be checked.
4.3 Human review
You must validate and review all Output before it is relied on, submitted, lodged, issued to Your Customers, or used for client advice or business decisions.
4.4 User responsibility
You remain fully responsible for decisions made using Output. You must not treat AI Insights, the Business Health Score, Revenue Pipeline, Cash Trends, Profitability Charts or Tax Position estimates as definitive statements of financial health, tax liability, creditworthiness, solvency or future performance. Subject to your non-excludable rights under the ACL, we are not liable for loss arising from reliance on Output without adequate review. Business Owners remain responsible for their own GST, invoicing and tax obligations.
4.5 AI Memory
AI Memory stores adjustments you approve to improve future categorisation for your account. It is optional, can operate at client, business or firm-wide level as configured, and is not used to make decisions about your clients without your review. AI Memory data is stored in Ezyiah's database, is held within your account, and, except for the firm-wide learning described below, is not shared with other customers. We do not use AI Memory data to train generalised or foundational AI models. Where AI Memory operates for a business, adjustments approved by the Business Owner, its Team Members or its Invited Advisers within that business's workspace are held for that business. Where an Invited Adviser uses firm-wide AI Memory, AI Memory also learns from adjustments approved in the files of that firm's business clients, including business workspaces the firm has been invited into. The following applies to firm-wide AI Memory:
- What is learned: patterns such as categorisation and coding preferences, the accounts that particular payees or transaction descriptions are usually coded to, and reconciliation choices. These patterns may include payee names or transaction description text linked to a coding preference, but AI Memory is not used to store copies of Business Records.
- How it is used: the patterns are used only to assist that same firm with suggestions across its own client files. They are not made available to other firms, businesses or customers, and one business's Business Records and other Customer Data are not disclosed to another business.
- No model training: section 4.6 applies to AI Memory data, including data learned from business clients' files.
- Authority: an Invited Adviser that uses firm-wide AI Memory warrants that it has the authority and any consent required from its clients for their files to contribute to firm-wide AI Memory in this way.
- How a business can stop it: a Business Owner can stop its file contributing to a firm's firm-wide AI Memory by revoking that firm's access in the Services. Revoking access stops further learning from the business's file. Patterns already learned may remain part of the firm's AI Memory, which the firm can configure, disable or ask us to delete as described in the Record Retention and Deletion Policy.
4.6 Use of data for model training
We do not use your Customer Data or Client Data to train generalised or foundational AI models. Where AI processing is carried out using third-party AI infrastructure providers, we engage them under terms that prohibit the use of your data to train their models.
4.7 Changes and limitations
AI features may be updated or refined over time. AI does not replace professional judgment or compliance obligations.