Glossary & Key Terms

This glossary explains the key terms used in these policies in plain language, so the agreement is easier to follow. It is a guide only and does not form part of the agreement. If there is any difference between an explanation here and a definition in the policies, the policies apply.

• ACL (Australian Consumer Law): The national consumer protection law. It gives you certain rights that a contract cannot take away.

• AI Insights: AI-generated observations, summaries, trends or alerts drawn from your data and shown in the Business Dashboard or elsewhere in Ezyiah. They are general information only, not financial, tax or legal advice, and need your review.

• AI Memory: An optional Ezyiah feature that remembers categorisation and reconciliation choices you approve, so future suggestions are more accurate. It can work at client, business or firm-wide level, depending on how it is set up. Firm-wide AI Memory can learn coding patterns from a firm's business clients' files to help that firm across its clients; a business can stop this by removing the firm's access. AI Memory data is stored in Ezyiah's database and is not shared with other firms or businesses.

• APP (Australian Privacy Principles): The rules under the Privacy Act 1988 that set out how organisations must handle your personal information.

• BAS (Business Activity Statement): The form a business lodges with the ATO to report GST and certain other tax amounts.

• Bank feed: A secure connection that brings your bank transaction data into Ezyiah, provided through Fiskil.

• CDR (Consumer Data Right): Australia's open banking framework. It lets you share your banking data, with your consent, with accredited providers.

• Business Owner: A person who uses Ezyiah for their own business, such as a sole trader, company, partnership or trust, whether or not they also have an accountant. It includes the business itself.

• Client Data: Information about your clients that you upload to or process through Ezyiah.

• Consumer guarantee: A right under the Australian Consumer Law, such as the right to have a service provided with due care and skill, that cannot be excluded by a contract.

• Customer (your customer): A person or business you quote or invoice through Ezyiah. This is different from Customer Data, which means the information you put into Ezyiah.

• Customer Data: The information you put into or generate in Ezyiah, including Client Data, bank feed data, AI Memory data, asset and depreciation data, Business Records, customer and supplier information, inventory data, team-member information, and data used to generate dashboard metrics and insights.

• Business Records: Records created, uploaded, imported or generated through Ezyiah's business features, including quotes, invoices, bills, credit notes, purchase orders, customer and supplier records, products and services, inventory records, and related transaction data.

• Business Dashboard: The Ezyiah dashboard that may display financial and operational summaries such as AI Insights and Performance Metrics, including Cash Trends, Revenue Pipeline, Banks, Tax Position, Profitability Charts and the Ezyiah Business Health Score.

• Business Health Score: An indicative Ezyiah-generated score or assessment based on data available in the Services. It is a business-management aid only and is not a credit score, credit rating, solvency opinion, valuation, financial product advice or guarantee of business performance.

• Data Processing Addendum (DPA): The part of these policies that explains how Ezyiah handles data on behalf of your firm or business.

• Depreciation: The reduction in value of a business asset over time. Ezyiah's module helps calculate and record it.

• Fiskil: Ezyiah's third-party banking-data infrastructure provider. Fiskil may facilitate retrieval of bank transaction data under applicable consent and data-sharing arrangements, so Ezyiah does not connect directly to your bank.

• Force majeure: Events outside a party's reasonable control, such as natural disasters, outages, cyber attacks or changes in law.

• Indemnify: To agree to cover another party's losses or reasonable legal costs in defined situations.

• Invited Adviser: An accountant, bookkeeper, BAS agent, tax agent or accounting firm that a Business Owner invites into their Ezyiah account, or that invites a business client into Ezyiah. The business owns its file, even if the adviser set it up, and the Business Owner decides what access the adviser has and can remove it at any time in Ezyiah.

• Invoice: An invoice or tax invoice you create, issue or send to your customers through Ezyiah. It is different from the invoices Ezyiah sends you for your subscription.

• NDB (Notifiable Data Breaches): The scheme under the Privacy Act that requires certain data breaches to be reported to the regulator and to affected people.

• OAIC (Office of the Australian Information Commissioner): Australia's federal privacy regulator. Contact: oaic.gov.au or 1300 363 992.

• Output: Any result Ezyiah produces, such as a categorisation, calculation, reconciliation, report, dashboard metric, AI Insight, Tax Position estimate, profitability analysis, Revenue Pipeline figure or Business Health Score. Output always needs your review before it is relied on, acted on, submitted or lodged.

• Performance Metrics: Figures, charts, scores and indicators about how a business is performing, such as Cash Trends, Revenue Pipeline, bank balances, Tax Position and the Business Health Score. They are generated from your data, may be incomplete or inaccurate, and are not advice.

• Quote: A quote, estimate or proposal you create, issue or send to your customers through Ezyiah.

• Tax Position: An indicative dashboard estimate that may show amounts such as year-to-date income tax payable and quarter-to-date BAS payable based on data available in Ezyiah. It is not a tax assessment, lodged BAS, tax return, statement of account or tax advice.

• Tax invoice: An invoice that meets the requirements of GST law so the buyer can claim GST credits. Only a business registered for GST can charge GST or issue a tax invoice.

• Team Member / Seat: A person invited by an authorised account administrator to access an Ezyiah account, workspace or business under an assigned role or permission level. A seat may form part of, or be charged under, a subscription plan as displayed at the time of purchase or change.

• Reconciliation: The process of matching your bank transactions against your accounting records so the two agree.

• Sub-processor: A third party that Ezyiah engages to help process data, such as a hosting or AI infrastructure provider.

• Supplier (your supplier): A person or business you buy goods or services from and whose details, supplier records or bills you record in Ezyiah.